We combine innovative thinking and breakthrough technologies, delivering end-to-end innovation. Our clients adapt and transform, and together we achieve enduring results.

ITC shall develop pragmatic strategies that create new revenue streams and develop existing one; maximising shareholder returns through invest in new technologies and the launch of new products and services; entering new regions and segments through licence acquisitions; company mergers and acquisitions, as well as optimisation and divestment of non-core assets to drive greater scale and valuation upsides.

ITC fundamental consulting operations encompass the essential processes and activities that consultants undertake to deliver value to our clients effectively. These operations are crucial for ensuring the success of consulting engagements and maintaining client satisfaction. Here are some key fundamental of our consulting operations:

• Client Engagement and Needs Assessment: This involves understanding the client’s requirements, objectives, and expectations. ITC engages with clients to gather information, clarify goals, and assess their needs accurately. Effective communication and active listening are essential during this phase.

• Problem Definition and Scope Definition:  ITC works with clients to define the problem statement clearly and establish the scope of the consulting engagement. This involves identifying key issues, setting priorities, and outlining deliverables and timelines. Clear problem definition is critical for guiding subsequent consulting activities.

• Data Collection and Analysis: We gather relevant data and information through various methods such as interviews, surveys, document reviews, and data analysis. We analyze qualitative and quantitative data to gain insights into the client’s business, industry, and challenges. Data analysis helps inform decision-making and recommendations.

• Diagnosis and Root Cause Analysis:  ITC diagnose underlying issues and root causes contributing to the client’s problems or opportunities. We use analytical frameworks, tools, and expertise to identify patterns, trends, and causal relationships. A thorough diagnosis is essential for developing effective solutions.

• Solution Development and Recommendation:  Based on the diagnosis, we develop tailored solutions and recommendations to address the client’s needs and achieve their objectives. Solutions may involve strategic initiatives, process improvements, organizational changes, or technology implementations. Recommendations are presented in a clear, actionable manner.

• Implementation Planning and Support:  We collaborate with clients to develop implementation plans and strategies for executing the recommended solutions. This may include defining project milestones, allocating resources, managing risks, and establishing performance metrics. We may also provide support during the implementation phase to ensure successful execution.

• Stakeholder Management and Communication:  ITC engage with stakeholders at various levels within the client organization to gain buy-in, alignment, and support for the consulting initiatives. Effective stakeholder management involves building relationships, managing expectations, and facilitating communication channels.

• Continuous Improvement and Feedback:  We continuously monitor and evaluate the progress and impact of their interventions. We seek feedback from clients and stakeholders to assess the effectiveness of solutions and identify areas for improvement. Continuous improvement ensures that consulting engagements deliver maximum value and drive sustainable results.

• Knowledge Transfer and Capability Building:  ITC transfers knowledge and expertise to clients’ teams to build internal capabilities and empower them to sustain the improvements over the long term. This may involve conducting training sessions, workshops, and coaching sessions to transfer skills and best practices.

• Closure and Follow-Up:  Once the consulting engagement is completed, we ensure proper closure by documenting key learnings, outcomes, and recommendations. We conduct final reviews with clients to assess achievements against objectives and address any remaining issues or concerns. We may also provide ongoing support and follow-up as needed.

By focusing on these fundamental consulting operations, we can deliver value-added services, build trusted relationships with clients, and drive positive outcomes for their organizations. Effective execution of these operations requires a combination of analytical skills, domain expertise, interpersonal skills, and project management capabilities.